Privacy Policy – BJ Jones Group Removals

BJ Jones Group Removals is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.

1. Information We Collect

  • We may collect personal information including your name, phone number, email address, and moving details.
  • This includes pickup and delivery addresses, inventory details, and photos submitted for quoting.
  • We may also collect technical data such as IP address, browser type, and website usage information.

2. How We Collect Information

  • We collect information when you complete forms on our website.
  • This includes submitting quote requests, uploading photos, or contacting us.
  • We may also collect information through cookies and analytics tools.

3. How We Use Your Information

  • To provide quotes and removal services.
  • To communicate with you regarding your booking or enquiry.
  • To improve our services and website experience.
  • For administrative, billing, and record-keeping purposes.

4. Disclosure of Information

  • We may share your information with employees, contractors, and service providers where required to deliver our services.
  • We do not sell or trade your personal information.
  • We may disclose information where required by law.

5. Storage & Security

  • We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
  • Your information may be stored electronically on secure systems or by trusted third-party providers.

6. Access & Correction

  • You may request access to the personal information we hold about you.
  • You may also request corrections if your information is inaccurate or incomplete.

7. Cookies & Website Data

  • Our website may use cookies to enhance user experience and track website usage.
  • This information is generally anonymous and used for analytics purposes.

8. Third-Party Services

  • We may use third-party services such as AI services, payment providers, and analytics tools.
  • These providers may collect and store information in accordance with their own privacy policies.

9. Complaints

  • If you have concerns about how your personal information has been handled, please contact us.
  • We will respond to complaints within a reasonable timeframe.

10. Updates to This Policy

  • We may update this Privacy Policy from time to time.
  • Any changes will be published on this page.

11. Contact Us

  • If you have any questions about this Privacy Policy, please contact us via our website or by phone.